Here’s some useful information if you are a parent or carer
Respite for your family
Our facilities give children and young people the chance to enjoy new activities and experiences. Socialising with other children and adults can broaden their horizons, and we find that new friendships are made.
Most of the children we care for require around the clock attention, and respite gives parents the opportunity to do some of the ordinary things other families take for granted like shopping, cleaning and focusing on their other kids. We know that it can be very hard to cope with the physical and emotional strain of having a child with multiple complex needs.
At Brian House we offer both day care and overnight care.
Day care: from 9am-4pm for children who do not attend school full time. We are very flexible - you don’t have to arrive and leave at these times; these are just the hours day care is available.
Overnight care: if your child is staying for one or two nights, admission and discharge is at 2pm. If your child stays for three nights or more, admission is at 2pm and discharge is at 11am.
Protected meal times: to ensure children can enjoy their meals without interruption we ask that you don’t bring your child for admission (or collect for discharge) between 11.45am – 1pm and 4.15pm-5.15pm.
Stay with us!
When a child is staying at Brian House for the first time we ask parents to stay with us in our overnight accommodation. We have two bedrooms with en-suite facilities, a lounge and kitchen. As well as being reassuring for you it also helps our staff understand how you would like your child looking after and what your regular routines are.
What should we bring?
Whether your child is coming for day care or staying overnight, we ask that you send everything they may need. This includes:
• Clothing labelled with your child’s name
• Toiletries including nappies and wipes
• Medicines and syringes
• Favourite toys, books, CDs
• Any medical equipment your child may need
• Any specific dietary requirements
• Clothes and other items for school if required
And anything else you think we may need ….
Keep in touch
We know that while you are getting to know us you might worry about your child when you are not with them. You can visit while your child is staying with us and phone us as often as you like, for whatever reason.
How is respite allocated?
The amount and type of respite care you need may vary over time, as you and your child get to know us and as your child’s condition changes. We try to meet the individual needs of each family and have some guidelines to ensure respite is allocated fairly:
- If your child attends school full time, they will only be offered overnight care
- Weekends and school holidays are equally shared out between families
You can ask for your child’s allocation to be reconsidered at any point, but it will be routinely reviewed every six months.
How do we request respite care?
Respite care is planned 2-3 months in advance. If you want to request any specific dates, let us know sooner rather than later. If you have a last minute request for respite, please ask, we may be able to help. We find parents are really accommodating of each other and often quite willing to ‘swap’ if they can.
Can I get to know other parents?
Yes absolutely. We have a parents group that meets three or four times a year where we talk about all sorts of things – you can set the agenda! Information about the group is sent out before each meeting and it’s a valuable opportunity to ask for your feedback to help us further improve our services.
Each year we organise a Christmas party and Nativity play where we invite parents and siblings. These events are also good opportunities to get to know other parents and carers.
If you are unhappy
We try to provide the highest standard of care, but if you are unhappy with any aspect of our service, please speak to a member of staff, Senior Sister or Clinical Manager so we can try to put things right as quickly as possible. Alternatively send an email to email@example.com or call us on 01253 359365. We also have a complaints procedure and formal complaints policy. If you would like more information please just ask.